CCMS seeks residents’ views, asks their opinions and welcomes feedback both in a structured, formal way and informally on a regular basis. This enables us to meet each individual’s dietary requirements - with their own menus if necessary. Our sites benefit from bespoke menus tailored specifically to those residents needs. We do not use a ‘one model fits all approach’ and communication is essential in identifying a working model for each site.
Informally, regular friendly conversation is our best tool in ensuring that residents’ expectations are met. Our service team will speak to each resident every day to ensure that they have enjoyed their meal. To complement this informal approach, we also have a structured programme of events designed to maximise resident participation: