We supply wholesome, fresh food and prepare it thoroughly under hygienic conditions using catering staff that are fully trained in Food Safety Legislation.
We work with a detailed nutritional analysis software programme and we employ Lisa Holmes’ dieticians to guide our chef managers and support teams.
We carry out stringent audits regularly using independent EHO’s and quality teams to make risk management robust.
We offer excellent food safety but we also provide other benefits that help our clients with Regulation. When a Care Inspector calls, they will observe how the food is served, the level of interaction with the resident and how the staff promote dignity and respect. The fact that our catering staff are trained is invaluable, as will our food related activities programme and the smaller details that make a difference, such as homemade soups and specially made birthday cakes for every resident.
We are confident that our menus will appeal to both residents and their relatives, and withstand scrutiny from third parties such as the Care Quality Commission.
All our menus exceed expectations of the Food Standards Agency and offer a large range of choices each day.
Our special relationship with Scottishcare goes to the heart of CCMS's commitment to maintaining expertise at the leading edge of understanding in the needs of elderly people in nursing homes and care homes. Scottishcare and The University of West of Scotland work with us to develop and deliver training courses specific to the requirements of the residential and nursing care sectors. Their input to our training provides our staff with the confidence and knowledge they need to deliver a person-centred service to our customers whilst working closely with care teams and managers.
With Scottishcare we aim to give our people a greater understanding of the issues related to elderly people in care, particularly in the areas of high needs, dementia care and the effects of health and wellbeing in residential care.
Because the restaurant environment is crucial in bringing residents together to promote dialogue and stimulation we have developed with Scottishcare and The University of West of Scotland several courses, specifically written for us, to aid our teams’ understanding of and empathy for elderly residents’ needs, the challenges they face and to appreciate the effect that good food and service has on their lives. The fact that our catering staff are trained by Scottishcare and The University of West of Scotland and understands residents’ needs is unique within the industry.